FAQ

APYEAR designs electric bikes for riders who value power, comfort, and reliability. Our bikes feature high-performance motors, long-range batteries, premium suspension, and U.S.-based warehouse fulfillment for faster delivery.

• Daily commuting
• Weekend adventures
• Mountain trails (where permitted)
• Camping
• Beach riding
• Snow riding (with suitable tires)

Suitable for individuals between 5' - 6'7"; seat height is adjustable based on height.

Maximum payload: 350 lbs

Yes.

All orders are shipped from our U.S. warehouse whenever inventory is available.

We have established four warehouses in different regions of the United States and will arrange delivery from the location nearest to your address.

• We will process, pack, and ship your order within two business days.
• Shipping takes 3–5 business days.

No, we do not support shipping to Alaska, Hawaii, Haiti, Puerto Rico, or military bases; delivery to these areas is not available.

• Once your order has shipped, the system will send an email containing tracking information. You can check the status of your package on the carrier's official website.
• If you are unable to track the package, please contact us, and we will reach out to the carrier to check its latest status for you.

No.

Most bikes arrive approximately 85–90% assembled.

We have pre-assembled all the key components for you, so you can easily complete the rest of the assembly. If you have any questions about the process, please refer to the assembly guide on the product page; feel free to contact us if you need further assistance.

• Hex key
• Wrench
• Pedals
• Charger
• Cable lock
• Air pump
• Screw accessory kit
• User manual

Approximately 20–40 minutes.

Yes.
You can visit our store page; we have included assembly and usage instruction videos for every product.

Battery lifespan is typically 700–1000 charge cycles, depending on riding habits and maintenance.

Yes.

The battery is removable for convenient charging.

Yes.

Replacement batteries are available through APYEAR.

Not necessarily.

Recharge when battery level drops below approximately 20–30%.

It is recommended to unplug the charger after the battery is fully charged

5–8 hours

No.

Always use the original APYEAR-approved charger.

Yes.

Charge in a dry, well-ventilated location away from combustible materials.

Maximum assisted speed depends on the model and local regulations.

Yes.

Avoid riding through deep water.

Yes.

After riding on sand or near salt water, rinse and dry the bike.

Yes.

Fat tire models perform well on snow when equipped appropriately.

We offer a one-year warranty; please refer to the warranty policy page for details on the scope of coverage.

This is not included; accidental damage sustained while riding or damage caused by human error is not covered under our warranty.

Provide:

• Order number
• Photos
• Video (if applicable)

We offer a 30-day return policy.

Please check the return policy page for the scope of our returns.

We offer a 30-day return service; please consult our return policy for specific conditions and requirements.

Every 2–4 months, depending on riding frequency.

Before every ride.

Yes, but remove the battery beforehand and waterproof the connector to prevent the battery from being submerged in water for an extended period.

Yes.

Always wear a properly fitted helmet.

Only riders who meet the recommended age, height, and local legal requirements.

Only if the model is specifically designed and rated for passengers.

Our products comply with U.S. standards for e-bikes; please consult your local laws and regulations regarding specific riding areas, helmet requirements, age restrictions, and other related matters.

Our products meet U.S. testing standards for e-bikes and do not require a special driver's license; however, please comply with local laws and regulations when riding.

Our products comply with U.S. classification standards for e-bikes; please consult local regulations for specific information regarding where they may be legally ridden.